We process all orders on Monday's only at 9:30am EST. So if you order on a Wednesday it wont be processed until the next Monday. Once the order is processed, we will ship it out with tracking the Following Monday. Your online account will have the tracking number posted, once shipped.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected
In the event that the quoted price by Canada Post differs, we will send a correcting invoice before we ship
Once you receive the product, if you find anything wrong with it, you are responsible for shipping costs back to us or the manufacturer and back to you. The reason for this is that our suppliers do not cover any shipping costs. Even if they ship us the wrong product , we have to pay to get it back to them.